Company Registration Information

• Company Name: 郑州培瓷信息技术有限公司

• Legal Representative: 刘永达

• Email: service@mail.quelmaria.com

• Date of Establishment: 2026-07-17

• Unified Social Credit Code: 91410105MAKJ2M8TXG

• Company Address: 河南省郑州市金水区国基路60号国家知识产权创意产业试点园区A座6楼605-167室

• Service Hours: 9:00 AM–12:00 AM

• Customer Service Channels: Online Service and Email

quelmaria.com provides online general merchandise shopping services to customers in Canada. If you have questions or concerns regarding an order, payment, shipping, return, exchange, refund, or any other customer service matter, please contact us through the following channels.

Customer Service Hours

Our customer service hours are:

• Monday through Sunday, from 9:00 AM to 12:00 AM. If you contact us outside service hours, please leave a message, and we will respond within 24 hours.

Messages received outside our regular service hours will be handled in the order received after customer service resumes. Response and resolution times may vary depending on the number of inquiries, public holidays, and the complexity of the issue.

Information to Provide When Contacting Us

To help us identify your issue and provide an accurate solution efficiently, please include the following information whenever possible:

• Order number;

• Name, email address, or phone number used when placing the order;

• Product name or product number;

• A detailed description of the issue;

• Relevant photos, videos, or shipping screenshots, if applicable.

For shipping-related inquiries, please also provide the delivery address and tracking information. Do not send your complete credit card number, account password, verification code, or other sensitive payment information through public channels.

We may request limited information to verify your order, but we will never ask for your account password or complete payment card details.

Order and Shipping Inquiries

Orders are generally processed within 1–2 business days after payment is completed. After shipment, delivery is expected to take approximately 12–15 business days.

Available shipping methods, free-shipping eligibility, and applicable charges will be displayed at checkout. Delivery availability and time frames may vary for remote areas, Yukon, the Northwest Territories, Nunavut, and P.O. box addresses.

Customers must provide a complete and accurate delivery address, including the street number, unit number, city, province or territory, and postal code.

We may use Canada Post, UniUni, UPS, FedEx, or another local delivery provider. The final carrier will be selected according to the destination, package details, and logistics arrangements.

If you need assistance with an order status, tracking update, or delivery issue, please contact us by email and provide your order number and relevant shipping information. We will review the matter based on the specific circumstances.

Return, Exchange, and Refund Inquiries

Eligible products may be returned or exchanged within 14 days after delivery. Please contact customer service and confirm the applicable return or exchange process before sending any item back.

Approved refunds are generally processed within 7 days and issued to the original payment method. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or third-party payment platform.

A shipping protection fee equal to 2% of the order amount may apply. Coverage details and applicable conditions are subject to the information displayed on the order page or provided by customer service.